My mother received a card from Costco telling her that if she signed up for automatic renewal, she would get $20. She called the number provided to sign up. She was told that she would have to go online and sign up for auto renewal online. She does not have a computer to do that so she called me, her son, to help. We went thru the steps given only to be told that she had to go to the store and talk to member services. She went to the store where she was told that they could not help her and she would have to go online. A circle jerk with lackluster customer service.