This chat is great I think. If you come in as a guest you are asked if you need help. If you say yes, they help you. If you say no, you are asked to move along. I thinks that's smart! Also this keeps guests who have no intention of doing and are only just hearing from interrupting or causing problems and being misleading. As I understand it, if you want to just hang out in chat, they ask you to register and not use a guest account. I understand that completely. Perhaps the person who left the 1 star review was not welcome, that does not mean people who need help are not welcome. Some people have a hard time thinking with logic.