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They will not refund for damaged orders.
I bought a product that uses batteries from TomTops when it arrived the parcel was a thin brown paper envelope unfit for overseas packaging. The item inside was broken not physically but would not turn on. (Tested batteries twice). I quickly told TomTops the problem. But they say they packaged the parcel themselves and refuse to refund me. THIS IS WRONG. Do not use this very badly run company.
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Dear Paul C,
Thanks for your order and we are sorry for all the inconvenienced.
First of all, I am sorry for any quality problems with your product, please do not hesitate to contact our customer service.
Due to that we can not know well the details of your order. Please is there any possible to update me your order number or email address? So that i can check the details and supply you a solution as soon as i can.
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Tomtop.com