My order was placed on 4 Jan and to date (26 Jan) it has not left the factory. I queried this over 2 weeks ago and they told me it was with Australia Post and gave me a tracking number. However, the tracking number is false; Australia Post does not recognise the number and TitanPower's website still shows the product as "order ready" not "in transit". Given this experience I cannot believe the positive reviews on your site and the negative reviews all support my experience