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1 Review by Patrick

Macy's

Macy's

12/18/18

I purchased a Ralph Lauren shirt from the website. I selected XL for the shirt, but in checkout the shirt kept showing XXL. After my third attempt to refresh, I thought it was possibly a glitch. After the checkout was complete I got the email saying the size was XXL.Keep in mind I used a gift card. I had to call in to dispute the size. The initial dispute was an okay experience. I got the right size ordered and everything was fine. I checked my credit card account and notice three transactions. One for the right amount 4.99 with my gift card. The second 64 dollars and lastly 23 dollars. I called concerned about what the other two transaction were. I was assured that they would be dropped off my account in two to three business days because the transacts were pending just to make sure the card was good. I checked my account after the elapsed time, shockingly I was charged 23.94. I checked the past three emails they sent me with the price changing in everyone of the emails increasing in value. The number quoted matched non of the emails. I called in to get a price correction when I explained the problem the service rep insulted me by saying, "you filled the transaction wrong...". Truth is I didn't and have the emails to prove it. I asked her what she doesn't understand? Would you like me to show you the emails? Abruptly, I am hung up on. Macy's keep doing business this way and I will chuckle when this company is filing chapter 7 bankruptcy. You have no future in my analysis. I will never shop at this company again, nor as an investor invest. Take your money elsewhere!

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