patricia s.

I have been an Ann Taylor customer for 40 years! I worked at one of their stores in Natick at the age of 19. I always loved their quality, style, and customer service. However, over the past decade their quality has decreased and their customer service is appalling. They no longer stand by their products and gift cards can only be used at a store, not online. Worse is that I purchased my adult children clothes for Christmas and 3 out of 12 items needed to be returned. Ten days after Christmas and they refuse to reimburse me for the amount I paid, since it was more then 45 days ago. I ordered the clothes in the middle of November. I am closing my account and will shop at a store that has customers' satisfaction at a higher value. Ann Taylor would only offer me the current sale price for these items.

I ordered outdoor motion detector lights. The site listed the retail price of 39.00. Only stated Electronics LED Wireless Motion sensor light. The actual Name of the product was NOT listed. They charged me 14.00 per light and shipping of 2.95 per light. I foolishly ordered six. It turns out that they are "As seen on TV, Light Angel" which sell for 12.99 and at Amazon they are selling for 10.92 each with free shipping. As seen on TV sells them for 12.99 each, and I could have purchased 6 of them with a total of 9.95 for shipping. Customer service is stating that it was a close out and the items cannot be returned and that they did not list the brand. BE AWARE of this site's shady business practices!