When a merchant has staffing issues (who doesn't these days) and cannot honor the Groupon for months, you are out of luck. No Groupon refund. No reissue. Groupon customer services says, "Sorry," "Sorry," "Sorry," but Groupon policy seems to say tough luck, sucker! Sure, Groupon says, you can use the value at that merchant (which whom you have no relationship) but which would result in your paying full price--half for the Groupon and balance to the merchant. My mistake.