Patrice D.

I ordered a camera on July 30,2013 and it was supposed to be shipped within 48 hours and I was to receive it in 7-9 business days. I got a call back saying they needed to confirm that it was me using the payment method and they talked me into an upgrade on the battery. I was told the battery with it would only last 20 minutes. I agreed and found out after the order that this is a lie the battery that comes packaged with the camera is the battery that suppose to come with the camera and last for 3-4 hours. My husband called them on Sunday August 11,2013 and was told we would receive the camera by Thursday or Friday of that week and that didn't happen. I gave them more than the quoted shipping time and I emailed them to find out what the problem was and I was told I requested the free shipping and it would take 9-12 business days. After deciding I wasn't going to get my camera I sent them an email on August 19th and requested a cancellation of my order. I got four phone calls from them with the number blocked that I didn't answer. I was sent an email telling me that my order had been shipped and it would be there by August 22nd or 23rd. I replied to the email and told them that if I didn't get a tracking number that day to continue with the cancellation. I received a tracking number within 4 hours and it was on its way. I received the camera on Wednesday August 21,2013. To my surprise it was the camera I ordered and I was able to register it with the manufacturer and even got the paper work for the extended warranty. I suggest that anyone dealing with this company use a reputable credit card so charges can be reversed and correspond by emails so you have written proof of what you are being told. They can tell you anything over the phone and you have nothing to back it up. I won't need to use this advice myself I learned a lesson and will research a company before I submit an order the next time and will not use this company ever again.