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Pat H.

1
Level 1 Contributor
NC

Contributor Level

Total Points
326

4 Reviews by Pat

9/8/21

I purchased items on 8/21. I paid for express shipping. On 8/23 their site said shipped. Customer service
was unable to give me a tracking number. Finally on 9/2 there was a tracking number on the site. UPS however only said a label was created. This continued until 9/5 when I called customer service. No help at all. They were so rude I hung up. Now, 9/8 I still do not have the items. I will be filing a complaint with my credit card company.

Service
Shipping
Returns
7/7/21

I purchased two braces of different sizes because I was borderline on their size chart. First off, one was out of stock but they never told me and it stayed listed as in stock on website. Eventually I got them to ship one but it was too big. I got the second and it was fine. I returned the first one but got an email saying it was used and worn. I tried it on one time and put it back in the original bag. They lure you with free returns and then don't accept them.

Products used:
Knee brace. But they refused to honor return policy

Service
Value
Shipping
Returns
Quality
5/31/19

Rush shipping took 5 business days. Received wrong size. They promised correct size would ship that day. Two days later still waiting for item to ship.

6/10/16

I ordered 2 items about a year ago and things were fine. I recently ordered a case for an iPad. I was told 3-5 business days to ship. Each time time I checked the order status said shipping today. On a live chat I was told they would contact the print vendor to see what the holdup was. Two days later they never got back to me. When I called I was told they never heard from the print vendor. Their service has gone downhill. I asked for my money back. I better get it.

Update: I did receive the refund.

Pat Has Earned 6 Votes

Pat H.'s review of My Custom Case earned 6 Very Helpful votes

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