Pat H.

I placed an order on 10/10. I wasn't sure what shipping method to use so I chose the express one that said I would have it by 10/13. I was charged $34.98 for the shipping and it is now 10/14 and I haven't received my order. I called 2 times today explaining my situation and the first time I was told that the shipping I paid for was for 5 -7 days. I told her that is not even on their website as an option. She told me it will be here tomorrow and I wasn't entitled to a refund. On the second try I was told that express service was only 11.98 and she said that the $34.98 was for express plus 22.99 for the regular shipping price. She also quoted a 3-5 day express option which once again is not an option. I was a very good customer but not anymore