I ordered a Giraffe Silhouette Classic Charm Bracelet on Dec. 17, 2019 at 6:35:30 PM (PST). Have not heard anything from them, so I'm asking for a refund. I furnished the SKU # and the Order #. I also provided the exact way they added up my order. I got an email saying they would get in touch with me, but after reading the other comments, I doubt I will ever get a refund or ever see the bracelet. I finally got my bracelet even though they never let me know when it was shipped. The bracelet is just ok. I can tell the center of the charm is a giraffe print sticker with a black silhouette of a giraffe in the center. I will keep you updated as to how the bracelet holds up.