Nurit S.

I tried ordering one product... twice.

The first time, I used my credit card, but they only use Paypal, and Paypal was the processor of the credit card. I never got a confirmation on this order, and after a week, the card was charged, but the order is still showing as pending.

The second time, I reluctantly chose Paypal as the payment of choice, knowing this would create an issue, because I was shipping to my son and not myself. Sure enough, even though I entered the billing and shipping addresses separately, Paypal confirmed the order as going to the billing address, not the shipping address.

So I tried calling... and left a message. A week later, and no response. I tried their web chat... nobody home. I emailed. No response. The Paypal order was refunded with no explanation. The other order is still showing as pending, even though the card has been charged.

Buyer beware on this site.

I have recently purchased a number of items needed to set up a new home. Some products worked out; some didn't, or couldn't be shipped in time. However, throughout, I have spoken with countless Wayfair employees who have been helpful, respectful, understanding and empathetic! They always, always make things right, no exceptions.

This company did not honor the price at which I purchased a patio set. When I contacted them to inquire why it hadn't been shipped, I was told that it would not be in stock for 2-3 months. That order was then cancelled, and I was encouraged to find something on their site that WAS in stock. This time I called it in, and imagine my surprise when I found out that they DID have the patio set in stock, just wouldn't sell it for the price I had ordered it at. When I subsequently got the order and requested a refund of the difference, first I was told the sets were different (they were the same SKU and item number); then I was told that the first price was a glitch (not my problem); then I was told that they would give me half back in store credit (no thank you); and finally I was bullied by given a RMA return number and instructed to return the item to them. If you want to deal with crooks, you've found the right place.

I've purchased lots in the past from ideeli/ideel but recently have not been able to find anything on their site that is returnable - what a ridiculous risk they are asking the customer to take!