This site is actually very good and probably one of the safest places to buy figures if you want to avoid getting bootleg ones I'd recommend buying from here, most of my orders have been plushies and they've arrived on time and in good condition I'd just like to inform people that the pictures they use to advertise their products are usually the prototype or the best looking version of the product so be aware that things may be different when you receive them, for example the ball chain plushies will never look perfect as they're small and mass produced. This site has it's own currency and it's handy some times but be aware when you get a refund as they could refund you in tom points which do expire after a year. It's good site i haven't had to deal with the customer service so I don't know about that but from my experience they're a great store!