Nomad E.’s Reviews of BookYogaRetreats & more

Nomad's Profile

Review 1
First Reviews
0
Votes 4
Thank Yous 0
Fans 0
Profile Views

206

Contributor Level

Total Points

Yoga

“Will NOT refund money for a cancelled retreat due to COVID-19”

3/31/20

Will NOT refund money for a retreat cancelled due to the COVID-19 global crisis. Do not book with this company! They are keeping people's money for retreats that aren't evening being held. Just appauling customer service. Every other business I have spoken to during this crisis have responded with compassion and given a full refund for cancelled flights, tours and accommodation. Given these extraordinary circumstances, which are completely out of the customer's control, you would think this company would be more understanding and provide a refund for bookings that are cancelled. Very disappointing this company is taking advantage of people during this current crisis.

Comments (0)
8.1K Views

Helpful (4)

Thank you

BookYogaRetreats T. – BookYogaRetreats Rep Over a year old

Hello Nomad! I'm very sorry, I understand how difficult it must have been for you to deal with the current situation and not getting the monetary refund you expected. It was never our intention to disappoint any of our customers during these trying times, however, we also acknowledge that the current situation is unique and that time is difficult for all of us. That is why we are offering flexible options to our customers like the store credit in order not to lose any deposit they paid. We're sorry that the alternative options offered are not to your liking but it is what we can offer during this unprecedented situation. Feel free to contact us any time should you need any assistance from us and we are willing to assist all the time. Most sincerely - Amabel-