To say the least this business has the worst costumer service, the most unfair policies, the slackest system to communicate and overall I had one of the worst experience ever. If some was to steal my money on the street I would have felt better than giving away my money for no reason to this people. Growing a business out of everybody else expenses is not right. If you want to waste your money and never get an answer this business is you go.
Hi Nicolas,
Thank you for your feedback. Unfortunately, according to our Customer Support Team you tried to cancel your booking after your rental has already started, and in this case the refund is not possible. Should you have any questions please email our Customer Support Team at support@bookinggroup.com.