I am very puzzled by the 1 star, extremely negative reviews. I've ordered supplements and natural beauty supplies for many years from this company and have never experienced the problems listed. In Nov, for example, I called Vitacost after waiting 3 days for updated tracking information. The customer service rep told me a Fedex truck broke down and she replaced the entire order which arrived at my door in 2 days. No store is perfect, and sometimes I've received products I didn't like, but I am usually very satisfied with the selection, competitive pricing, shipping time and helpful customer service people.