Response times were slow. I waited a month and a half for what I ordered even though I paid extra for expedited shipping. When the item finally arrived it looked nothing like what was pictured on the website. There was no floral design on the collar or gown as pictured on the site, the material was an off-white, almost yellow, and was see-through. I am barely getting any money back at all because shipping was refused to be refunded. On the few occasions I have made returns with other places shipping was not only refunded, but return shipping was paid too. This is the first time I have dealt with such a cheap, unprofessional company. Do not deal with them, they just want your money. After the item takes almost 2 months to arrive from China, they have you send it back to California for a refund. Logical.