I ordered a grill part for my Kitchen Aid Stove on Aug. 14.2019. I was told it would take upto 6 months for the part. It is now Aug. 11.2020 and yet no part has been sent. No updates either. If you call you get directed to their website. If you message them online, you get an automated response. This place is obviously run by "dummy robots". I want my money back and will order from elsewhere. Their service is terrible. STAY AWAY FROM THEM