Partselect

Received a part without the needed screw that comes with it making it useless. Never answer any of my emails, never refunded. I do not recommend.

I ordered a heating element for an issue with our stove. Turns out it wasn't the element, so completed the Returns Authorization Form, included a copy inside the returned heating element, and waited for the refund to show up. That was Feb-2024. Now 5 months later still nothing. They don't answer their phone, or emails when it comes to refunds.
Would definitely recommend NOT dealing with these scammers.

Over several years I have had cause to order parts from Part Select. I have always been happy with their assistance line and their prompt shipping. My last experience was a bit different but I am still a fan of Part Select. The oven in our kitchen range had stopped operating. I sent an email to the assistance hotline and they suggested two possible parts; one of which was obsolete. I tried the other part in hopes of resurrecting the oven but no joy. I really don't feel too bad about it because we realized that the range was over 15 years old and had been good to us.

Such a bad experience.
They didn't even stand behind their own words. Customer service is the worst one ever, the man I was talking to was so rude. Better not even try.
Return is more expensive than throwing everything away...
Don't fall for their service, they have no idea what they are doing.

I needed help with refrigerator drip pan and spoke with Dave Little of their customer service team. He was friendly and helpful. He even looked up an instructional video to help me replace the drip pan.

I was able to repair the pan and did not need a new (so far). Dave Little saved my $700 in repairs.

Although I cannot speak to the quality of their items I can solidly endorse their commitment to a great customer experience!

Thanks again Dave!

Chose to use a Canadian company to fix our washing machine. Within a minute we realized the part was not the issue and returned it in pristine condition a day later. The return was rejected so we are out two way shipping and the cost of the part that definitely will be resold.

We will use Amazon next time.

Right before Christmas, as we were baking sugar cookies, we noticed that something was wrong with our oven. No matter how long we left the cookies in the oven, they would not bake correctly. The oven would not stay hot. For months we cooked with our toaster oven, stovetop, and microwave, putting off the purchase of a new stove. Finally, we did some research and realized that we only needed to replace the heating element. We ordered from PartSelect and quickly had the part we needed. Our oven works perfectly, and we spent less than $80. We are super happy!

Order a part for $14 had to pay delivery of $15 and it was the wrong part. Sent email to see if 24 can get the right part no reply. They sent me a return authorization and advised to get a tracking number. Had to spend another $14 to send it back.
Ridiculous

Bought a timer from Partselect for my dryer. Realized after installing it that in fact it was my turn knob that was not working since the dryer wouldn't start with new timer. Returned the timer in exactly the same condition, in exactly the same packaging with no use, within the 30 day refund policy return deadline and got no refund because the part was "installed." What a joke.

I ordered an upper rack adjuster from part select over a month ago. They sent me the wrong part. I talked to someone and they sent me what they said was the right part, but again it wasn't. Is the third time a charm? Still waiting to find out. I've been waiting over a week now and they have yet to ship it. Can't recommend.

I recently tried to get a refund on a frigidaire water filter that cost $136.67 that had a broken prong when I went to replace it. They have refused to refund the cost because I threw out the packaging it was shipped in although the box it came in was not damaged and I can vouch for the packaging not being damaged. I was a repeat customer. I will never deal with them again particularly when compatible filters can be found on Amazon. A 2 pack is 35.99.

So very easy to find part needed
So easy to order
Arrived on time
Easy to install - instructions on same page as part description
Only downside - was shipped via Purolator. Always poor delivery service in Kelowna, BC. Canada Post much more timely and reliable.

Ordered Thursday right before Easter... Received Monday :) When I called to put in my order it took not even 2 minutes to speak to a really nice lady she was really polite and gave me all the right information's on the phone, made sure it was the right part and that it was good for my dishwasher... I never received the tracking number or receipt from my transaction so I called back the day after a super nice guy answered right away and checked to confirm my email to try to send me the receipt and insured me that the part was already shiped... Like he said it was shipped since I received it Monday so 2 business day... Really fast! I would totaly recomand to order by phone it's so much better!

We received our dishwasher part faster than I expected. Easy to install. Even though we did not need the video, they have how to install videos. I thought it was genius. If anything else brakes, I will check their site out first.

I ordered a grill part for my Kitchen Aid Stove on Aug. 14.2019. I was told it would take upto 6 months for the part. It is now Aug. 11.2020 and yet no part has been sent. No updates either. If you call you get directed to their website. If you message them online, you get an automated response. This place is obviously run by "dummy robots". I want my money back and will order from elsewhere. Their service is terrible. STAY AWAY FROM THEM

Made an order on a wednesday at 4pm. On the page of the item I wanted it said « if you order within 4h we will ship today ». 24h later, no shipping notice. I called and they said that I ordered slightly after 4pm so they were closed (even if the page said to order within 4h). Ok. I'll wait. 48h later, still no shipping evennafter calling them again and writing to customer service. I will clearly svoid this company in the future. They are not reliable.

The needed dishwasher bottom rack was accurately described on the firm's site and quickly shipped; it fit perfectly, even though the rack purchased was for a different branded dishwasher. We found this company very good to do business with, including having a readily accessible customer service phone line available for information, to check order status or questions, and we won't hesitate to again do business with them again, as needed.

Had a small problem with my order. Called and talked with customer service. Excellent service. Made sure I found the right part even if it came from a different website.

I like the site is user friendly and has help to install parts. Very disappointed that I ordered on a Thursday evening and paid $29 extra for over night shipping. I was thinking Saturday afternoon I would get part. Wrong I got the part late Monday. Turns out after my husband and dad took everything apart the heating element wasn't even the issue if why it wasn't getting hot. It was the timer. They were able to fix the timer without any extra parts at all. Don't waste money on over night shipping if end of the week because they do not deliver on the weekends.

I needed plastic door shelves for.my Maytag. I put in my model number on their web and it took. Me. Right to my parts for my. Model. Real Easy. I put my order in and got my order in days via FedEx They were the same quality as my original door shelves. I plan to order from them again. They are an A+ company. I Highly recommend them.