Monika F.

As a property manager I order from your site many times. Never been disappointed. Product is always delivered in time and shades have always fit perfect. Beats the big box store anytime.

Recently leased my 2018 GLA250 from Fletcher Jones in Fremont. The entire process exceeded my experience. Fast, easy and efficient. Not to mention friendly, not pushy, yet very informative. What more can one ask for when acquiring a new vehicle. It is the first time I leased a car rather than purchase it out right. This is now my third Mercedes Benz. The previous two were used car purchases from other dealers, but they were always maintained at Fletcher Jones. Mind you, I drive to Fletcher Jones as I have had the utmost best service from them by far. I live on the Peninsula and find it well worth my time to drive the extra miles to see the outstanding service team at Fletcher Jones. I was introduced to them by my mother who had purchased and maintained her vehicle there since the early 1990's. When it came time for me to maintain my first Mercedes Benz (SL500) in 2002, I had gone to a different dealer for service. Wasn't too happy with them as they were very obvious about not being too pleased that I had purchased the car elsewhere and was bringing them the car for service. Took it to Fletcher Jones after that, and boy what a difference in attitude and commitment to service. Since then I have maintained all my Mercedes Benz vehicles with them, and as mentioned, just leased my most recent one from them.
Had my first service done last week and worked with Ron Reyes, the service advisor. Again, couldn't ask for better service. The team was thorough in checking out the items I had mentioned required attention. They went above and beyond to make sure they could re-create the automatic trunk closure challenge I was experiencing on an intermittent basis. During the entire time they had my car, Fletcher Jones had furnished me with a loaner vehicle. Ron kept me informed throughout the process, and I couldn't have asked for a better experience. I couldn't be happier with the consistent, outstanding, and always friendly service I've received from Fletcher Jones over the years.