Baffled this place still operates.
Requested a cancellation after customer service refused to provide order status. When asked to speak to someone in charge, rep actually had the audacity to say that the person in their US facility in charge of handling plants only accepts hand-written notes. I remained polite amidst my frustration but my number as since been blocked.
Sorry if you've been similarly Had. Just remember these people have to look at themselves in the mirror each morning. Report them, move on, and don't let this sour the very hobby that allows us to momentarily forget that these soulless people exist