mike s.

Placed an order ten days ago and I'm still waiting...
I needed a Mattress and a Bedframe by 08/11/2019 as our Granddaughter was coming to stay on the 9th, I ordered both on the 4th with an est delivery of the 7th for the Mattress and the 8th for the Bedframe.
On the 5th I got an email saying Mattress will be delivered on the 6th and the bedframe on the 7th.
I did indeed receive the Mattress on the 6th but I'm still waiting for the Bedframe which consisted of two packages and apparently the delivery company lost one package on the 8th, I was told that Wayfair couldn't phone the delivery company to ask what had happened.
On the 11th I got an email saying 'Our commitment to you is that we will provide a resolution by no later than the end of the day on Thursday the 14th', I'm still waiting.
Wayfair's customer service is appalling, buyer beware,

Very good value.
Can't understand why it's a co.uk company when the prints come from Germany.
My second order was due to be delivered on a Wednesday but failed to arrive and was delivered on Thursday when no one was at home, this is my only criticism, I prefer Royal Mail so that I can collect from the sorting office.