Mike M.

I bought a $50.00 set of earbuds at the recommendation of a sales associate. I was unable to try them on in the store so I went home to try them on. They fell out of my ears in all possible configurations. I tried to return them the next day. The return line was out the door so I came back three days later. After waiting several minutes, I was sent to a cashier by the security guard to ring the refund and was told, for the first time, by the cashier that no refunds were being done due to Covid-19. This was not explained by the original cashier nor the salesperson at the time of the transaction. The refunding cashier said that I could try later. I texted the store manager a week later to ask when they would begin taking returns on ear buds. I received the reply, "We are not currently accepting returns for them due to COVOD-19." and a link to their Return policy. He also replied, "We are only able to exchange earphones within 30 days of purchase if they are defective, we apologize for any inconvenience this may cause." It's been 10 days and now I'm screwed out of fifty bucks, three round trips of gas and I am left with defective earphones that fall out of my ears.

The company is taking advantage of customers due to the COVID-19. In the last 15 years I have bought six computers and three printers and annually replaced Anti-virus software from Micro Center, St. Louis Park, MN. Never another dime.