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Yes the shipping took longer than expected and yes I had some late responses from their customer service team but they always replied to me in the end with quality answers. The coat that was sent to me was of superior quality and I am extremely happy with it. I love the built in scarf and I think having the glove pockets in the arms is really helpful. After buying my coat I bought another one and had it sent out to me and it was much faster delivery (it took about 3 days to have the coat delivered to my doorstep). I have noticed that their reply times have gotten quicker too. This is all the process of a growing company. I definitely give them 5 stars. Keep improving guys
Mike B.'s review of NorthAware earned 2 Very Helpful votes
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And just like that the jackets arrived today. Must say, despite the frustrating 2+ months from...
There are some problems with customer service and the internal structure of the organization....
Hello Mike,
Thanks so much for your honest feedback.
We aim to improve constantly and get back to our customers quickly as possible. We're glad you've noticed the improvements as that tells us we're getting better and better with more experience behind our backs. I'm always here to help you!