I placed an order with RightStuff ordering 12 anime DVDs. Good prices and the company seemed legit. A couple of days after I had placed the order, however, I received an email saying they could not process my order unless I sent them a photocopy of my ID showing the correct address. They also wanted a photocopy of my credit card, front and back, including the 3 digit code on the back.
Now, I don't know about you, but I don't send all my personal information to some random online company for God knows who to be able to access, especially as the charge had already been approved by my credit card company -- a company that always immediately processes the charges I make.
Considering I spend over $1,000 every month on my card with ZERO problems from any other company and have done for over 20 years, that RightStuff thinks asking for this information is okay is mind-blowing. Especially as it is against Visa's own TOS (companies are not allowed to ask for anything except your credit card information, your name etc -- they are certainly not allowed to ask for photocopies of IDs and credit cards).
I immediately canceled the order and warn everyone to be very very careful ordering from this company, especially as when I queried this request all I got back was a very rude answer.
Not a company you want to be giving your business too, IMO, as there are too many other anime-related companies that offer superb service and do not expect their customers to hand over personal information that could be used to steal your identity.
Dear Michelle, we are sorry to hear you are so upset! Obviously, there is some confusion here. First of all, if you are trying to use our Chrome add-on, you need to have an already registered account with pdfFiller, then it will be free for you. We are sorry if this is not obvious!
Secondly, for all first-time users, there is ALWAYS a free trial. We NEVER ask for payments on Day 1, you have plenty of time to test and make sure you need our service. BUT yes, you need to register a personal account with us. This is done for documents' security only.
Hope this clarifies!