Felt very nervous placing my order as I knew that I wouldn't be able to return the dress unless it was faulty in some way. Gave my measurements and then a few days later I sent an email to make sure the colour shown in the picture was dark navy or whether there was a darker shade. They responded very quickly and changed my order to the darker colour. They informed me when the dress was being shipped and provided a tracking number. The dress arrived and it is beautiful and fits very well.