Michele A.

This is disappointing because the shoes are so comfortable. I ordered two pair of shoes back in June, a week later I got a tracking number for 1 pair, after a week in a half they still didn't show up and I never got a tracking number for the other pair. The Fed Ex tracking showed the package lost, so I attempted several times to call CS and was on hold forever, and I would get a message that said your wait time is 30 mins, 10 mins later I'd get another message that would say your wait time is 40 mins., how does your wait time go up instead of down? I tried emailing them have never heard back, called Fed Ex and they said the package was lost. A couple of days later I received the pair of shoes I never got the tracking number for. I called CS again waited 45 mins for someone only to be told that my shoes were delivered, I kept trying to tell her I only received 1 pair, then she told I had to wait one more week and call back to report them missing. On July 2, I called waited about 30 mins, filed a claim, was told I would get a response by July 6, it's now July 9th, nothing. I out money and no shoes. Never again!