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This is the last time i will use this site.
I thought i was just having a bad day and the package got delayed or something but after looking at the tracker with shows that i already received it.
So i tried using there customer service and my first two attempts just seemed to have dissapeared. But then i finaly got one threw and waited...
The customer service works 24/7 however they only seem to work when asking for refunds and writing reviews (according to older posts).
I payed via paypal and am now hoping to get a refund. I will let you know if it works.
Update:
Igot an answer: Please send a picture of the missing parts.
Great, i'll send you a picture of an empty desk.
Update:
I traced down the package itself thanks to DHL not miniinthebox, i know right big supprise there. Now i'm going to receive it and i hope for the love of god miniinthebox have send me everything i ordererd. If not i'm gona have another pleasant PayPal dispute.
Last Update:
DHL hero! After calling them i received it the day after. Had to pay about +20% of my total cost to customs but atleast i got something. The reason it got stopped by customs it due to miniinthebox witing swiming gogles instead of electronics --' genius.
Conclusion:
Don't use this site, but if you really have to calculate a 20% customs cost to your items and just cal DHL if something is wrong.
Michael W.'s review of MiniInTheBox earned a Very Helpful vote
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Empty.
MiniIn The Box and parent company Light In the Box are willing to take your Money. BUT, they...
That's what I order the one on the table is what I got. It's a complete con and the make it...
Dear Customer,
We sincerely apologize for the inconvenience.
1. If customer submit a ticket to contact us, we will reply it within 24hours.
2. DHL was delivered successfully in 4 days. For expedited shipping you chose is 3-5 business days. It was delivered within time frame. If package didn't arrive as scheduled or package broken, please contact DHL for help or us.
Delivered - Signed for by: Z*** V*** HERENT 18:02
3. If package well received while parts missing, please contact us as soon as possible.
The supervisor of customer service created one ticket for you. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=15503919
Sincerely,
MiniInTheBox Customer Service