M H.

The format in general is a bit above average, but what it is missing is the ability to click on a picture to compare colors, light filtering vs blackout pictures...etc.

The site is just a modern marketing scheme with fancy pictures. Box arrived damaged, part didn't fit and I'm out $80. They must be a pass-through operation because they take just as long as everybody else, and shipping was the actual reason I purchased through them. They sell you something they have to pass through, and the delivery time is inaccurate. Return page on website gives 404 error, so their site is unmaintained or maybe they didn't pay their bills. Tried 2x to contact via email-NOTHING. NO PHONE NUMBER. Build a relationship with a brick-and-mortar company.

I have begun trying to avoid Floor and Decor at all cost. There is one guy (Paul) that is super helpful but company policy and his coworkers just degate everything he can do.

I needed roughly 42sf of flooring for a bathroom and the style I wanted had 56 sf in the two boxes in Tukwila (and everything else was in CA) so I made the 40 mile detour so I would not need to wait months for it to arrive from California or heaven's have to pay extra shipping. Once I started laying the floor we noticed numerous tiles (25%+) with cracked edges. The "grout" line was cracked and you couldn't tell without feeling each one. We managed to cut around may of the broken areas and completing the project but my surplus material was all wasted so I can't do the adjacent closet. When I called about getting some sort of compensation for the damaged tiles or replacing them, (Mel) told me that I should have stopped the project, packed everything up and brought it back so they could replace it with something else. What planet is she on? Did I not mention bathroom? We have a two bedroom home with kids and I had a timeslot to get this project completed. Maybe they missed the part that I drove 40 miles out of my way to get what I wanted BECAUSE THEY DIDN"T HAVE IT!

Be forewarned, this place is a pain in the backside when it comes to returns, it is even worse for bringing in new materials or having something transferred and 50% of the people who answer the phone have to pass you to someone else with most basic questions because they are have no training or experience. They only take returns in full boxes but yet they will return samples, so I cannot get what I need for a closet without ordering an entire box and I am stuck with junk products that now go in my garbage. WHAT A WASTE OF TIME AND MONEY.

Ordered the $39.95 package because it was the minimum "for my area" and by the time all the fees were added it was over $67. I get it, no big deal... then at the end of the day I see an email for a partial refund, then shortly afterward I get an obligatory email stating they would deliver it tomorrow. It's one thing to be delayed, it's something totally different when someone has paid the extra for ASAP delivery. If it were my business I'd have been on the phone.

No next day would not work. If they would have been forthcoming I could have called local and made my own plans. They earned the extra star for a 10 minute reimbursement. Will not take the risk of using this service again.