Floor & Decor

Be cautious about trusting what you see in the showroom. The tiles I selected looked great in-store, but the outcome was quite different from what I received. Very disappointed!

We purchased luxury vinyl flooring, had it installed by Installing made easy. A couple weeks after before move in, we discovered the floors we popping up throughout our home. We filed a claim only to immediately being told that it was an installation problem. We were told we had to hire an expert flooring inspector at our cost of $500 dollars and they would let us file another claim. We did so and the inspection report clearly stated that it was a defective product and not an install problem. We resubmitted a claim with the report attached and with a couple days Floor and Decor denied the claim, just dismissing the expert's report. Again they blamed it on Installation problem. I will be calling TV Station to help right the wrong do to me a senior citizen. I have also sought legal counsel. Just want to warn everyone of this terrible treatment from Floor and Decor.

I ordered materials from the store and a week later after I was told they had the materials I found out they don't. I re-ordered the materials and waited all day for materials, when I call and spoke to the store, they stated they have nothing to do with delivery. They use a 3rd party,

What is the product issue and/or concern? I have 1100 square feet of vinyl laminate flooring from Duralux that is installed in seven seperate rooms and failed completely. It lasted less than two years and the first signs of failure were with in a year. IMHO It's poorly manufactured or was a bad batch. It's broken on the narrow ends. I don't even know what you could do to a vinyl laminate floor to do that, if it wasn't defective. It's installed in a mobile home. Above grade on press board which is way flatter than most subfloors. All vinyl laminate I've ever had was bullet proof. This stuff is WAY too brittle and subject to expanding way beyond it's listed tolerances. Then it shrinks back and pulls apart which I've also never seen. After arduous (beyond belief) warranty process which got me nothing but excuses and accusations of poor installation NO resolution was offered. I've never experienced such poor performance in product or customer service EVER from any other business! Buyer Beware!

Save your self time, headaches, and money and shop elsewhere. Floor & Decor will not stand behind the product they sell. That why there BBB reviews are so low.

I am writing to address a concerning issue regarding my recent purchase of laminate flooring at floor and decor local store. Approximately 6 months ago, I invested in what was described to me for one store staff member as high-quality and durable flooring for my home improvement project. However, shortly after installation, the floor began to crack and chip, despite following all recommended guidelines for maintenance.

After escalating the issue to the local store manager (Orlando) it was made an escalation with the corporate office which sent an inspector he determined that the damage was attributed to "poor installation and moving furniture", which I find to be unacceptable taking into consideration that we do not keep moving furniture and only 4 people live in my home, given the assurance of durability provided at the time of purchase. Additionally, I was alarmed to discover that the display flooring in the store exhibited the same issues as my own (see pictures) suggesting a widespread quality concern that has impacted other customers.

As a result, I will been forced to incur additional expenses to remove and replace the faulty flooring, leading me to seek financial assistance from my bank. I am disappointed with the handling of this situation and believe that the company should take responsibility for selling substandard products to customers.

Went in looking for some cultured marble for the backsplash to our new vanity. This one gentleman led us to glass sill in white saying that was the closest he had to what we needed. He got a call from 'the boss' while we were working with him so he up and left us. Our contractor went and got exactly what we needed. Couldn't he just tell the boss he was with a customer

I bought a bunch of tile and stone to do a shower. When i was checking out i asked the cashier if we could return any unused tiles and she said yes as long as its within 90 days. I went to return a box with only 5 tiles missing ( that you buy by the piece not by the box) The worker said they couldnt take them back because its not a full box. I just spent over $3000 at this store and will NEVER return!

I received a quote for tile and grout from the Sarasota Floor and Decor. I called to ask questions about the quantity I needed. That is, I called, and I called, and I called, and I called. No one answered the phone--ever! The next day, I called again and a man answered and went to get an employee in the design center. She was with a customer and said she would return my call within a half hour. She didn't! I called back again and again and left several messages. I finally got my order adjusted; the order preparation at the store was quick, and I received emailed pickup information. About two days later, a staff person called me at 8 a.m. to ask about my voicemail messages. Too late! If you are looking for communication between you and the staff at Floor and Decor--forget it. It's not going to happen.

Floor and Decor offers the free service of a design specialist to help choose tiles, vanities, and everything else you need for a remodel or first time build. Amanda worked with me and helped choose tiles that fit my need and budget. One of our products was broken when it was delivered, and they replaced it when I called. They were easy to work with, and we have enjoyed the results of our bathroom remodel.

We needed someone to install some granite countertops and we tried their installation service and they ended up sending us someone who not only tried to scam us but also the store. He tried to charge us over $4000 for the job when every single other estimate was under $2000. Then he told us that he refuses to buy countertops from floor and decor because they have terrible products. When we reported it and complained all they said was that they cant do anything about it. Makes me wonder how many people they let get scammed by this guy and other people. They just dont care.

I was so thrilled with the service I got at Floor and Decor in Saugus! Greg the manager worked with me to pick out all the tile for my bathroom!He was such a nice guy and very knowledgeable! He went above and beyond to help me! Jason took over after I was done shopping and put everything in the car for me I didn't have to lift a finger! He was very polite and efficient! I highly recommend shopping here for your next project you won't be disappointed! I will be back for sure!Nancy Robillard

Usually I would go to home depot but ever since I was assisted by Kamar, there's no other place I would go to. He is very knowledgeable, respectful, helpful, honest, friendly, kind, personable, understanding and much more. Not many people would go above and beyond but he did. He helped me get everything I needed it. Being pregnant is hard enough and he took a huge load of me. I've been back to the Paramus location because of how easy it is to deal with him and the staff he manages. He deserves a raise for all his hard work and dedication if you asked me. People like him don't come around and I know it because I work for Honda and not everyone cares about their customers. It's so nice to see they exist elsewhere. Thanks Kamar! You're the absolute best

Class Action Lawsuit - Nucore floor - Floor Decor junk flooring! Warping, splitting in 5 rooms and 1400 sq feet will be removed from our house $9500 it cost plus will spend at least $10,000 replacing.Attorney Matt Metzger 513 - 488 - 1135 is handling lawsuit if you need to get on list.

I was at Floor&Decor today on Priest. I worked w/ Romeo who I had previously read about in another highly positive review. He was personable, informative and patient as he helped me choose tile for a redo of the guest bath. He was great to work w/ and I recommend him to anyone who could use advice and guidance in choosing the perfect tile for your project. So many choices; it can be overwhelming. I couldn't have done it w/out him. THANK YOU, Romeo!

I usually never write reviews however, I went into the store and purchased a discontinued item at 50% off. They had a balance in the store and I said I would be back in a few days to purchase the balance if it was still available and they had said I would get it at 50% off as well. When I went in six days later, they told me they could not do that Ended up costing me over $1000 more than it should have because I already started the project and they knew it
Basically, they extorted me.
As a pro and spending well over over $100,000 per year here, I will not be back. This review is for 300 Tunxis hill rd Fairfield ct.
Unprofessional, Store makes you wait over three hours. I guarantee I'll never be back for anything, even if it was for free!

Floor and decor sells bad products. Their vinyl products contains high VOC. We installed their product and it started releasing VOC( harmful gas) gas and does not go away and gets worst during humid weather. They sold sample with good quality but when actual product got delivered, it had inferior quality. If you care about your investment, time and health, please avoid any product from floor and decor. Their local store managers and corporate customer service is pathetic. Any future issues, they will blame installer to get away from warranty. I have lost thousands of dollars and extremely unhappy about their products and customer service.

I have spent close to $30,000 with this rotten company. They are rude, inefficient and customer service is non-existent. They made a huge mistake on my hardwood floor delivery... Totally their fault and do now will not deliver the lady of my order. I will never spend another dime with these jokers. Go anywhere else.

Shopping in the new Waltham Woods Rd. Store everyone was so helpful. Cameron, Alex and Austin knew exactly what I needed for my tile installations. Made the shopping process stress free. The largest selections I've seen and high-quality materials. Definitely will come here for my next projects!
Ms. Adams

I purchased tile from this company and was informed it will only take 5-10 business days however they did not provide me with an order update, could not locate my order and did not inform me they were unable to fill the order. After one month of waiting and calling for product update I was informed the order was ready within the 10 days but no one called me. I asked if I can pick it up and then was I formed they could not locate the inventory. I received a call back and was informed they located the tile but it's less than what I paid for "do you want to come get it and buy the rest somewhere else?". The problem being the tile is a specialty tile that I could not locate anywhere else. Upon arriving at the store to pick up what they had in stock no one was available to help and my tile was sitting on the counter. I will never purchase from them for another project!

Guys - suggest you not to book anything online as no one responds to your phone call and neither you will get email response also. I never seen such horrible customer service in US. They messed up my order and so for all my efforts are in vain in getting refund.

Only good part is - shop has lots of varieties, if you like something it's always better to buy and bring along with you rather than preferring online shopping.

So its been another 3 weeks or so and I STILL have not gotten a call from management as I was promised. They reply to reviews as if they care but they do not follow up and its impossible to get anyone on the phone. Based on the overall ratings for this company, it looks like poor customer service is their motto. My advice, buy at your local tile store. You may pay a few extra pennies per tile, but you will save big time on delivery charges and blood pressure! Stay AWAY from this business.

There is no way to speak to a person in corporate management. We love the flooring we bought. Our installers say the quality of the products are above average. However, the crew loading the materials on our trailer, which was brand new, hit it and dented it. The appraiser said the damage was $550. This all happened in July of 2022. Yesterday, September 26,2022 we received a letter that the insurance has denied the claim. So, we not only spent over $9600 in flooring, but had to it pickup and handle the flooring ourselves and now have to repair or loss value of our trailer. This made the drive to Greenville, the trips back and forth and now the damage push the cost to being what I could have ordered it for right here in Anderson, SC and they would have delivered it. So, unless you have a piece of trash trailer or truck and live in Greenville, SC it not worth it. BUY BEWARE... stay away.