Melanie H.

Level 1 Contributor

Central Texas

Melanie's Profile

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ViaSat

Internet Service Provider

“Overpriced, garbage service”

1/22/24

Our old internet provider said they serviced the area of our new rental, but then AFTER we signed the lease, informed us that they actually don't. Literally the only game in town was Hughesnet or Viasat. Hughesnet was 1990s AOL dial-up slow. Unusable. Via sat PROMISED fast speeds, but never delivered. Latency averages 700-800, which renders it absolutely unusable (3-5 second delays for both phone and video calls) Customer service is atrocious. They will lie and lie and lie just to get more $$. They promise "business hours," but still yank all of your data. READ EVERY WORD OF THE FINE PRINT - IT'S A TRAP. They had us using 35-90 Gigs PER DAY when our devices were shut down and we weren't even home. No, no one had our password (the stupid modem automatically resets several times a week, which switches up the password and we have to go chasing it down.) The slightest changes in weather knock out the service altogether. Both my husband and I lost our jobs over their absolutely terrible, spotty, slow "service."

Tip for consumers:
They lock you into a 24-month contract, and even if the service is so bad that it's unusable from day one, they want to charge excessive disconnection fees. They are not honest about latency, which is the killer. They will lecture you over and over about space and relay, etc., like you are moron. They BARELY speak English and you will spend literal hours on the phone with them, only to have them totally screw up the service/order/repair/bill anyway.

Products used:
Satellite internet service

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Lucky Vitamin

Body Building

“Quick, easy, great prices”

10/5/17

I found this site by accident and was sincerely thrilled to find my favorite brand of protein in all of my favorite flavors. The shipping was free and the I had my order a day earlier than promised. Everything was in order and I even got free stuff! We are now loyal customers.