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Delays. Lies. And a fake bag.
They made NO effort to keep me updated on the delay.
They made NO effort to resolve - selling me a fake bag.
Instead, I was requested to fork out more money to send it back. When they should have done this out good faith.
They told me their certification is real. Not true.
To add to the further insult, they advised me to go and pay for an authenticity elsewhere and ONLY THEN they will reimburse me. Wow!
How about you pay for it, from a place of my choosing?
And how about you WEAR the cost of shipping. I did my part, and that was pay you in full for a fake bag.
Thanks so much! Dealing with you was an absolute pleasure!
Don't buy from them, they are dishonest, unaccountable and have absolutely no customer service skills whatsoever. Disgraceful!
Tip for consumers:
Dont buy from them. If 1 is fake... they are all fake!
Meghan Y.'s review of Cosette earned 30 Very Helpful votes
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Purchased a Gucci bag that started to fall apart after a couple of months. Had it authenticated...
Hi Meghan,
As much as we appreciate your feedback, our friendly customer service has already tried to resolve this issue with you. Our only aim is for you to be happy with your purchase. We have tried many times to authenticate your bag to show you it’s an authentic one. We won’t make you pay for the authentication as we want you to be satisfied and reassured. Please don’t hesitate to reach out to us again, it is unnecessary to post bullying reviews again and again when we’ve been nothing but extremely responsive to you from the beginning. We hope we can turn your shopping experience a little bit better...
Kindest,
The Cosette Team