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I ordered an item, 30th Dec 2023 at the time not realizing it was on back order and out of stock, as the days neared closer to my sisters birthday my item didn't arrive I contacted customer service who were helpful in advising it was on back order but assured me it would arrive by early feb and be shipped out to me. By the 9 th of feb,( her birthday was the following day) it had still not arrived and I sent an additional email and was advised on 13th feb, there were further delays. I still have not received my order and it's 14th feb 2024
Customer service were helpful in advising my item is on back order, and then I sent a follow up email to then be advised my item will be further delayed, email and response were prompt
However I still have not received my order and my sister has not received her 40th birthday gift!
Rrp of item and Christmas discount. However now I think I should have just purchased it from the actual Gucci store, as I feel terrible
My sister still hasn’t received her Gucci wallet for her 40th birthday.
* Cosette attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
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Purchased a Gucci bag that started to fall apart after a couple of months. Had it authenticated...
