Max G.

So far I am disappointed by my experience with WP. I had them recommended to me by a friend and decided to try the Home Try-On, and had no issues. The order was placed and shipped on 1/5, a Friday, and arrived to me on 1/9, a Tuesday, quite a reasonable turnaround. I tried them on and selected a (prescription) pair, placing the order also on 1/9.

The glasses shipped out 1/12, a Friday, and this is where it starts to get disappointing. I asked for tracking information so I could have a better sense of when it would be delivered, and was somewhat surprised to see an estimate of 1/18-1/20 when I had received my order of frames in just two business days. I inquired with customer service, who reassured me that WP uses the same shipping service for the Home Try-On as they do for actual paid orders, and finished off by telling me I could expect my glasses as late as 1/23! But as I continue to track the status of my package, I am increasingly skeptical that this is the case -- since my glasses were shipped on 1/12, they have traveled between several irrelevant cities, and twice spent an entire business day just sitting at a shipping facility. I still have not received them and have no idea when I can expect to, since this pattern of activity does not line up at ALL with my experience from the Home Try-On.

I am theorizing that WP actually does NOT use the same kind of shipping for both packages -- it makes sense to me that they would use rush shipping on their Try-On, since at that point in the customer interaction they still have not received any of your money. Once you find a pair you like and the credit card runs through though, what incentive do they have to send the glasses promptly? They already have your money, you need the glasses to function properly in your every day life, so they can just stick you waiting.

I am disappointed in this experience not because of the delay in receiving my glasses, but because it has made it very difficult to trust this business. I feel as though they are being dishonest about the way they shipped my items, and my interactions with customer service, to borrow from another reviewer, were "cheerful, but not helpful".

They seem to offer no alternative methods of shipping (I gladly would have paid $10 to receive this package in less than two weeks), and the mismatch between the shipping time for their samples and the shipping time for my full order has left me with questions that Customer Service seemingly CANNOT answer properly. For future purchases and better peace of mind, I will opt for something local or an online service which places more of an emphasis on customer satisfaction.