mark j.

Hello,

I've been a Staples Employee(online) for almost 5 years, 2020 and 2021 are the worst year for me. I wanna vent out as Staples Canada is by far the worst company I've worked for. To be honest I understand customers who are switching over to amazon, best buy, and etc. Like legit worst system. June 2021 they have changed their system where their call center agents can't make any reshipment or replacements. Let's say they delivered you the wrong item all you get is a refund and a resolution that you need to place a new order to get the correct item. Preferred customers are unable to see their order history, can't even get an invoice online. You would need to contact customer service just to get them. And the issue now orders that were placed 3 weeks ago are being cancelled due to a system error which I don't even know why it is happening since our management didn't even provide us any details. They just advised us to just say sorry that's it LOL. Now as of this day 08/30/2021 all of those orders that were cancelled are not showing it is being processed so if a customer ordered the items that were cancelled in the first place and they placed a new order after that, they have now two orders imagine if a customer ordered $500 or more amount of orders. And they also changed the website for a cheaper one back in 2018 the website of Staples Canada is super user friendly, now? It sucks not gonna lie. You can't even filter out the correct items you need. Speaking with orders being cancelled and refunded while customers are waiting for their order, management doesn't even send emails to the customer. Customers won't even know that their orders were cancelled if they're not gonna call or contact customer service and obviously customer service will take the blame for the poor management of Staples Canada. To be honest there are a lot of issues that Staples Canada has but tired to enumerate everything.

Simple advice, think twice with Staples Canada it's a legit bottom tier retail company, not a good one like back in the old days. I just wanna vent this out as also us employees of Staples Canada our management doesn't really care about us especially with frontliners. Were the ones speaking or connecting with the customers and management should always listen to us as to what the company needs to do for a better business, but guess what they don't listen to us.

Anyways that's it. Hope this can shed some light on customers planning to order or planning to do business with Staples Canada.