Staples CAReviews 58

Our company is a Preferred customer with Staples. When purchasing over $100, I am supposed to receive a free gift. Not once in the past two years that I have been a part of that program did I get a free item. Apparently, all free items were out of stock...each and every time I placed an order.
Recently, they had a promotion 'buy one box of coffee pods, get another free". I ordered a box of coffee pods, but did not receive a free box. After reaching out to the company about this, they told me that I had to add the second box to the order; I didn't, so I am not entitled to the free box. This was not stipulated on the ad. I will choose a different office supply store from now on.

You buy time on cards that don't let you use the full amount! So they keep YOUR monies. Then the screen keeps telling you how much time you have so you have to stop what you are doing and click the ok or it won't let you continue, which cits into your time which now costs more money. Then there's little support from the staff who treat you like you are a nuisance. Then it times you out, with monies left on your "staples card" which you can never use! Then you have to start all over, absolute rip off! Staples should be ashamed of themselves! Complete JERKS!

If I could put zero, I would do it. Tha Staples customer service not oriented on the customers at all. I could not return an item what I bought in the same day. I am totally frustrated with Staples. I can't recommend it to my friends. If you have an option to buy the item you need in the different store, do it. Staples is not existing for me and my family.

Printing department is understaffed or not knowledgeable about operations at all.
Refusing small jobs because they are busy with other orders.

I chose the wrong pick location for my inline order, I realized seconds after the submission. I called many times and I sent many emails. It's been over a month and the problem wasn't resolved and the ticket was closed. What a shame.

I have called 5 different Staples in the lower mainland in BC, I just needed a pricing on Printing Blueprints.
I called Customer Service to no avail.
I wanted Next day Printing, Which is Not available on line. I called and also pressed #8, Which I was told by Customer Service that I could talk to someone... Well someone picked up my call, but continued to chat with someone else then they stopped talking and I waited and waited and no one helped me.
Worst Customer Service ever. Getting my Architectural prints done somewhere else. I'd say lose me number but I think you already have.

Well trained staff in solutionshop. Employee Eden was so professional and helpful in filling my order.

POOR CUSTOMER SERVICE. Initial delivery was last August 3rd and the delivery guy said that there is still 1 package to be deliver, and up to now NO DELIVERY. Called the customer service twice already, still no update.

I wish I could give them last than one star, horrible customer service ever. Send me a damaged product. I called them, and this is the solution after 10 days wait for receiving: call UPS and schedule a pickup time! People have a life than Wasting time on your mistake that is a shame

Bad customer service
Rude arrogant laud
Parking on no stop zone
I think we have a lot of people who would like to work and have better customer service

I attempted to give them a second chance but unfortunately they were ad pathetic at customer service as I recall.

Incompetence thrives at Staples Canada.
For years, they've lied to customers about their so called 'Tracking'.
They don't have an order tracking system. They give you a fake link & all you get is an error. Every order, every time.
Total extent of their 'tracking' is shown below.

I had a bad experience at 3003 Danforth Ave Staples ( pick up/releasing area). There's one rude girl employee. Don't like to purchase/pick up order anything from that location anymore.

Do not order here. I never got a notification that it shipped. The contact center does not respond either. Worst experience!

1) package did not arrive on time
2) tracking number for my package was wrong so it couldn't be tracked
3) Ordered a box of coffee packets, received a carpet.
4) customer service hung up on me after 20 minutes of holding

Since I need the coffee tomorrow, I. Pretty much screwed. Wish I could give them a big fat zero.

Ordered on their website with next-day delivery, who would've known it was next-month delivery! (haven't received it yet either) customer service was unhelpful, they kept telling me i'd receive my order in the next business day. Well, it never happened. I am beyond frustrated as this was an urgent and expensive order.

Staples Sells more than they are able to deliver.\
Bought a cellphone for next day delivery, its been 5 days, I hvent received yet. When tracking my package they keep posting (Unable to Complete) and re schedule for next day...
Do not trust next day delivery promises from staples.
I got the same phone from best buy next day. I will return Staples purchase

Overpriced prints for the worst quality!
I contacted Staples right away and the response was- sorry we do not "fix" your pictures.