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The jacket that I ordered is certainly not XL in the shoulders and does not match the measurements provided. I can hardly fit in it! Furthermore, the material used to make it is cheap and it smells awful, so even if the jacket did fit I would not wear it. Their system does not let me upload the pictures which I took or submit a request to have a refund and there is no way of contacting their customer service. A very frustrating experience. Avoid at all costs!
Tip for consumers:
The delivery time is quite long: over 10 days.
Products used:
Jacket
Delighted with my first purchase, which fits perfectly. This prompted me to buy again. Highly recommended.
Best prices.
Mark F.'s review of LightInTheBox earned 4 Very Helpful votes
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Prodotto interessante e di buona fattura. Peccato che non mi piaccia la sua indossabilità
Available trustworthy clear honest kind and good taste for goods
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102301441 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox