I ordered an electric toothbrush through oral B.com that was confirmed, then immediately cancelled, apparently because my address via automatic refill was in capital letters, rather than the way it is listed on my banking info. Long story (4 attempted orders, 4 cancellations despite using paypal on 2 of those, multiple phone calls to oral B "customer service" & to my bank (who confirmed it was oral b cancelling the order.) 2 3/4 hrs later after a 5th call to oral B, after remaining on hold yet again for 30 min, after I was finally able to place the order using my husband's paypal, the supervisor authorized the refund balance of current price with original sale price. Don't go through oral b.com. Total nightmare. If I could give zero stars, I would.