I been buying through them for quite awhile now. There is one time my bracelet thread broke within a 1 month and send them an email with a picture. I even forgot it myself that I emailed them. I didn't realized they email me back and in that email they apologized and told me that they sent me a replacement plus a replacement thread in case I break it again and 1 extra bead. And when you purchase few of them to earn points they give you free bracelet or something else the one choice I got is citrine bracelet. I read other review that they say they are scam but for my point of view If that is a scam then why would they give me free bracelet and took time to email me back and try to solve my dilemma. They are legit and their service is good. I don't seem have any problem with them. I will definitely buy more with them. The photo I added is the proof I am also a legit customer.