I've read a few reviews and I even read some comments from people under two YouTube videos of two women who've specifically bought something like Obsidian bracelets and most of them were as negative as the reviews here. But In the two of the videos I watched of the two women who bought a bracelet they had no problems with there purchases. They even said they got the specific benefits from them. Also I found a few comments under the videos of people who said they have received what they ordered with no problems with delivery. I initially bought a Lucky Feng Shui Pixiu ring and I bought it because I'm a person interested in Feng Shui and I actually believe in it even though I'm still pretty new to learning about it and putting it into practice. Do to the negative reviews I ignored the few positive ones that I read and heard and also ignored the strong feeling I had to receive the ring and sent an email to cancel my order. I actually sent an email yesterday because I was trying to look for other peoples opinions of the store after my purchase and most of them kind of disappointed me and freaked me out because some peoples experiences were bad with the products, delivery, tracking, or in this case customer service. I resent another email today because the first email I sent very early after I made the purchase and I didn't get a response back during the rest of the day when they said someone would review my email. I actually got a response from a lady and it took a little while to get the order canceled because I didn't think she would respond back eventually after I sent a response that confirmed I definitely wanted to cancel my order after she asked if I indeed wanted to cancel. The lady wanted to try and get me to reconsider by giving me a partial refund, but also letting me keep my order, but I said I just wanted to receive the refund and didn't want to get the ring anymore. And after a little bit she emailed me back saying she canceled my order and when to expect to get my money back into my account. And I just received a text message earlier tonight from PayPal confirming that I'm getting a refund and two emails that showed my orders definitely canceled and that I'm not getting my ring anymore. I just thought of typing this review since people have had problems with customer service and my experience is kind of different. It was pretty okay, but I can't get rid of the melancholic feeling that I won't get the ring anymore. I really believed in its properties and I was hoping my experience with it would be positive and helpful since I'm kind of having a hard time with certain things currently. But I think it's better I get the money back to use to buy something else that I really needed. If I get money again in the future I think I might rebuy it just to try it for myself.