On 16th January 2023 we rented for office moving and returned to live agent in store on 17th January. I am surprised when I got email notification for parking citation charged on 18th Jan 2023@ 12:55 PM. We should not liable after returned the truck, but they charged. When I talked to local store manager and corporate office they can't give proper answer. So looks like it is a cheater company. They made money to cheat customers. Their money is not halal ( legal).
The trip insurance does not over a change of plans, as well as most travel insurance don't. It is to cover unforseen circumstances such as medical emergencies, admitted to the hospital, and each customer is provided a complete description of the coverage. This booking didn't qualify for a refund on a non refundable ticket due to the terms of insurance was not met.