I have ordered many times from this app and never had any issues. Unfortunately, I ordered two different takeaways on one evening, but got charged 4 times for 2 orders. I sent over my bank statement to customer services which clearly shows 4 charges for 2 orders and they are refusing to give me a refund for the overcharging. They have robbed me of my money (which would be very easy for them to see on their system that they've overcharged) but instead of refunding me, I have received patronising emails. Awful awful company. Do not use them or you'll be scammed.