Lucy C.

Absolutely terrible service. While most other sites that offer online gift cards or codes are instantaneous once payment is confirmed, it is now 4 hours later and I still haven't received the product I paid for on this website.

Despite reaching out numerous times on their website, their e-mail and their instant chat to find out what the delay is, I'm yet to hear a single peep from anybody that works here.

Approx. 3 hours after buying the product and having the money leave my PayPal account, I got an e-mail asking for photographic ID (1 picture of my face and 2 pictures of my ID) which is totally ridiculous just for online gift cards and seems entirely unnecessary, especially after the customer has already had their money taken from their account. Alas, I uploaded the photos as I just want my product at this point.

Another hour has passed, and despite my ID being verified, I still have not heard a single word from any employee, and most importantly still have not received my product!