I ordered from their website out of curiosity. I thought to know what's the hype about this products. OMG, their generation G lipstick is a holy grail. I ordered two but then when I received it, I didn't like the other color. So I wrote to the customer service that I don't like the color on me and wanted to exchange it. Let me tell you I never had a customer service who replied back to me within at least less than 2 hours. They're the best customer service! I can't get enough of their products and of course I end up buying more items. I love their Boy Brow too! Now, I can't wait for my Milky Jelly cleanser and Milky Oil waterproof makeup remover. I just wish Sephora would sell their products as well. Take care and have a good day!