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LISA W.

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1 Review by LISA

The RealReal

  • The RealReal

“Return shipping very costly buyer beware!”
2/19/19

I have enjoyed shopping with The Real Real however, I recently realized they take $11,95 off EACH item returned so even if you send three or four things back in one box with one $11.95 label, they charge you per item. So sadly, I will no longer be buying from them, when it costs shipping to receive and shipping per item to return, over $20 just to try, its not worth it! It would be interesting to see what their shipping business makes them in terms of profit versus the merchandise! Buyer BEWARE...

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Helpful  (10)
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TRR S. – The RealReal Rep

Hello Lisa,

Thank you for reaching out.

The RealReal only charges for the label that has been used. Our customers send in multiple returns in one box everyday and are only charged one fee of $11.95.

We will gladly go over your returns with you, if you would like.

Please let us know.

LISA Has Earned 10 Votes

Lisa W.'s review of The RealReal earned 10 Very Helpful votes

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