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**EDIT** Despite what they told me on the phone, they issued a full refund for the amount I paid. A representative who followed up with me was great and seemed to reiterate their policies as found online, which would be buyer protection. Perhaps the representative I reached the first time was mistaken, but the inconsistency is a bit worrisome. They resolved my situation but not without significant time and effort on my part.
Bought two $25 gift cards to Smashburger and was able to confirm the balance upon arrival. Used them each once; went back a second time and the balance was $0 on each!
Raise will neither refund the amount I paid NOR the remaining balance (less than what I paid). They say they will process a refund on a percentage of the balance...
No protection for consumers if someone keeps the gift card information; therefore, I will NOT be using this company again. Haven't had any trouble with another company, I'll stick with them in the future.
Tip for consumers:
Don't spend any more money on a gift card that you aren't willing to throw away in case something goes awry. The company won't back your money.
Lindsey T.'s review of Raise earned 3 Very Helpful votes
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