First, all I ordered was a pair of reading glasses with a 2.75 magnification. It took over two weeks, and I kept getting these e-mail about how "the glasses are being review by the optometrist", "going into design", "Lenses are being manufactured",... I received about six or eight in total. DID I MENTION THAT THEY WERE JUST READING GLASSES? Finally, the glasses got here. The fuss they made over them arriving made you think that they arranged for Pope Francis himself to deliver the glasses and put them on my face personally. OK, the glasses get here, the pomp & circumstance has died down, and I am ready to start wearing these things. Well... When I put them on, I felt something strange I could not put my finger on, but I blew that off as just a new style and fit. So... I wore them all day; as the day progressed, I got a mild head which I attributed to the heat, or possibly being tired. As the day went on, my headache got worse. By the time I got home, my headache was in DEFCON 4 area. (At 63, I am not a geek, I just thought "DEFCON 4" sounded good.) Anyway, my headache is killing me, my eyes are watering, and I am in a nasty mood. Then one thing hit me,... in all my life, NEVER has a headache ever caused my eyes to water... CLICK... The glasses... I took them off and put on the remains of my old glasses,... the headache was gone in an hour. (OK, so I was an idiot for not realizing it earlier, chalk it up to being busy, frustrated and having a headache. Besides, it never occurred to me that anything could be wrong with the glasses to cause that.) Moving on... in a rudimentary way, I test the lenses, and found that they were two different strengths. (I will not bother to go into the details of what other experiments I tried in order to determine the problem before testing the lenses hit me.) Anyway, I cannot be exact, but it appeared that one lens was indeed 2.75, but at best, AT BEST, the other lens was a 2.5 lens, probably worse. OK, next, "chat" with their customer service and told that "person" the problem. He/She/or it got my order number, and claimed to look up the paper trail of the glasses while being made. This "person" typed to me, "what is you concern? Your glasses were made to your specifications. I then wasted time by asking, "are you telling me that I requested to have reading glasses with two different strengths?" The response was that they were made with 2.75 lenses on each lens. I told the chatter that "I have got the glasses right here, and they are two different strengths of lenses". After some back and forth banter in which the glassesusa.com employee was not giving in one inch to even the possibility of an error. I just did not have it in me to fight any more (at my age, I have done just about all the fighting crooked companies I care to do. At least for something in the $35.00 range.) FOR HEAVEN'S SAKE, PLEASE SAVE YOUR MONEY, YOUR SANITY and YOUR EYES. BEWARE OF THIS PLACE. Too many places make glasses, they are just not worth it!
Dear Valued Customer,
We’re sorry to hear that you experienced difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
We have extended the returns period for you to return your glasses as a gesture of goodwill. Our Returns Team has sent you further details.
Our apologies, again, for any inconvenience.
Yours truly,
GlassesUSA