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Availability of book
Books are organized well, details are helpful and the prices are good
The website is user friendly.
They canceled our rental the day we were to check in. Our option was a unit half the size with a boarded window. The glass shards were sticking out of snow by the door. We called multiple times with no response. Terrible customer service. Owners should be aware they are not taking care of renters.
I wish I could upload my prescription rather than emailing it separately.
My husband and I tried numerous times to place an order using PayPal in January. The order did not appear to go through and we didn't get an order confirmation. Finally he got one. This happened with another order in October and I didn't get charged for those transactions, only the order confirmed and delivered. We just found out ALL of the transactions went through, yet we only got one confirmation. So 4 separate non existent transactions were paid by PayPal. Be very very careful with this company, especially if you are using PayPal for online transactions. PayPal is not consumer friendly, so I am also disputing with Discover. Glad we caught it before time elapsed.
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Leatrice, we are so sorry to hear of the last-minute cancelation of your reservation and the disconnect in the care you experienced when resolving this issue, please know that this is not the typical standard our guests can expect when staying with us. We strive to honor all reservations as they are made and regret that we cannot look into this issue further to ensure that an appropriate resolution has been reached. Please know that our guests' comfort, safety, and satisfaction are our highest priorities and we work to ensure that should any issues occur, our guests are well taken care of. We hope you will reach out to us via the guest services phone number provided so that we can further look into this issue and hope that you will allow us the chance to better impress you in the future.