There are better services out there. One day these guys will totally disappoint you. Maybe they'll get you one or two parcel without a problem but the day decide to disappoint you, you will lose your shipment. I lost mine. They are useless!
Contact me on here if you want proof and I will tell you about the horrible experience I had with this bad company. They are bad bad bad. They are malicious and unprofessional. They discarded, they should have returned it to the send. I ordered earrings and they claimed they were made of animal products. No they were made of plastic. They don't pick up the phone, they don't pick up chat on their website. They hide behind the brand.
We sincerely apologize for any confusion or issues caused with your account. Your current package contained items subject to additional Customs documentation needed for export. We can see you have asked for your items to be removed from your suite however, and so we will of course comply with your request. Please always feel free to reach out to us via email or from our Contact Us page for more information so we can help resolve this with you. https://www.myus.com/about/contact/