Laurie D.

Ever since Walgreens took over Rite Aid in Methuen Mass, the customer service at the pharmacy has tanked. It's almost as if their mission it to make it as difficult as possible to pick up a prescription or drop one off. Today I brought in a new prescription for my dog who is having seizures. I gave all the info requested. I leave and receive a call 10 mins later that I have to go back and give them my license before they will even begin to fill the script. I have been going to this pharmacy for 14 years! They know me. I ask if I can text a copy of my license or email it. No, I have to go in. I go back and all they do is write down a number from my license... where is the customer service here. I should have been able to read the number or send a copy of my license. Oh and now I'm told they don't have enough for the full script so getting one script filled will take 4 visits of waiting in a line. I asked for a flu shot a couple months ago and the pharmacist was frustrated with my request telling me she was busy restocking something. So I said I'd get another time. Next time I ask, they are all out of it. It's as if their goal is to make everyone wait as long as possible. On the off chance you go and there's no line, you can get excited thinking you'll be in and out. But nope, 6 people behind the counter and you STILL stand there for 5 mins before they ask for you. By that time, there are others waiting behind me. I live close to this pharmacy but may be switching to another pharmacy. It's awful.